Delete Your Account

You can delete your Pathly account and the personal data associated with it at any time. There are two ways to do it: from inside the app, or by emailing us if you no longer have the app installed.

Option 1 — Delete from inside the app

This is immediate and needs no waiting.

  1. Open Pathly and go to Settings.
  2. Tap Account.
  3. Tap Delete Account and confirm.

Your account and data are removed straight away. This cannot be undone.

Option 2 — Request deletion by email

If you have already removed the app, or cannot sign in, email us at support@mypathly.io from the address you used to sign up, and ask us to delete your account.

We will delete or anonymise your personal data within 30 days of receiving your request, subject to any legal retention obligations.

What gets deleted

Deleting your account permanently removes:

What we keep, and why

Two things are not deleted, because neither is linked to you or to any account:

Neither can be traced back to you once your account is gone.

Before you delete

If you hold a paid subscription, cancel it separately through the App Store or Google Play first. Deleting your Pathly account does not cancel a store subscription, because the billing relationship is with Apple or Google rather than with us.

Questions

If anything here is unclear, or you would like a copy of your data before deleting it, contact us at support@mypathly.io. For full detail on what we collect and why, see our Privacy Policy.